Incident Management monitors, identifies, processes and resolves small-scale incidents in order to restore normal service operations as quickly as possible and minimize the possible adverse impacts on business operations.
- Each time a solution is found for an incident, the system captures and reuses the solution for the incident if it occurs again. ITS InfoCom uses this preventative method to reduce future incident solution times.
- The preset incident prioritization allows our specialists to quickly resolve all incidents efficiently should more than one incident occur at a time.
- Small-scale incidents affect your system more than any other event. Having predefined incident solution times guaranteed in your Service Level Agreement (SLA) can lower the impact that system failures have on your company's finances.