Customer Service

ITS InfoCom’s Business Contact Center (BCC) is a state-of-the-art IT facility that can empower the growth of your business and ensure its competitive advantage. While focusing on the big picture – the strategic growth and increased profitability of your company – ITS InfoCom never loses sight of what it takes to achieve optimum business efficiency – quality processes using technology’s tools and attention to detail using trained professionals.

Customer Service

People

When you contract ITS InfoCom for Business Contact Center services, you receive a customized business plan supported by trained professionals who are capable of offering a range of services for your company including customer service, technical support and sales – all while adhering to your company’s processes and specific industry standards.

Specific company training allows BCC professionals to become experts in your company’s processes, enabling your company to expand its client reach. By becoming familiar with your company’s specific needs, ITS InfoCom can ensure that our professionals are well-prepared to help your company reach its growth and profitability objectives and provide you with your desired customer satisfaction ratings. Our experts will be much a part of your company, that you won’t even know the difference.

ITS InfoCom’s Business Contact Center service solutions are offered by experts in three main categories:

  • Customer Service Management
         Offers end-clients a single point of contact for information regarding services, follow- up requests and procedures
  • Technical Management
         Provides technical services and integrated solutions and support from ITS InfoCom’s sister-business units
  • Industry Specific Customer-Touch Management
         Expands your market scope by providing highly trained professionals to handle your company’s unique needs

Technology Platform

Communication technology expands your company’s outreach. ITS InfoCom is equipped with technological solutions that are continuously evolving from the necessity to communicate faster, easier and more efficiently with our clients and the end-client.

ITS InfoCom currently uses the following technology tools for client communication:

  • Telephone
  • Email
  • Chat
  • Interactive Voice Replies (IVR)
  • Mobile Message
  • Teleconference

ITS InfoCom offers a multitude of communication technologies in order to maximize the use of technology tools to respond to your clients’ needs faster, easier and more efficiently.

Industry Specializations

ITS InfoCom’s Business Contact Center has over10 years of experience in offering services, receives over one million calls per month, has the capacity for more than 2,000 service posts and has a world-class service infrastructure. All of this is testimony of ITS InfoCom’s BCC services scope and professional commitment.

ITS InfoCom is able to accommodate the BCC needs of companies from a variety of industries. The majority of ITS’s experience is in industries where information security is a top priority and highly trained personnel - including sales oriented professionals with bilingual and trilingual abilities - is a must. ITS InfoCom specializes in delivering top quality customer touch-point service solutions for the following industries:

  • Banking
  • Insurance 
  • Government 
  • Trade & Industry
  • Promotions
  • Entertainment